Terms

Simple, fair, easy to leave.

Short version: your data is yours, your clients are yours, you can cancel anytime. The long version is below.

Last updated April 22, 2026

The basics

  • By creating an account you agree to use Alera to run a legitimate service business, in line with local law.
  • You are responsible for your own services, pricing, and the promises you make to your clients.
  • You are responsible for keeping your login and phone secure. Tell us if you suspect someone else is using your account.

Your content, your rights

  • Everything you put into Alera (services, photos, notes, client info) stays yours. We store it to run the product, nothing else.
  • You grant us a limited license to host, display, and transmit that content so the app and your booking page work. That is the whole license.

Your clients

  • Your client list is yours. Export it as CSV or vCard at any time. If you leave, it comes with you.
  • You are responsible for getting the consent you need before messaging your clients. Alera gives you reminder controls, and you decide what goes out.

Payment

  • Subscription pricing and any transaction fees are shown in-app before you confirm. We only change pricing with at least 30 days of notice.
  • Cancel anytime from Profile → Account. We refund the unused portion of your current billing period within 30 days of cancellation.

Acceptable use

  • No illegal services, no harassment of clients, no scraping or reselling the product.
  • We can suspend or terminate accounts that violate these terms, with a clear explanation and export window.

What we don't promise

  • Alera is provided as-is. We work hard on uptime and correctness, but software has bugs and internet has outages.
  • We are not liable for lost revenue, lost data beyond our export tools, or damages exceeding what you paid us in the prior 12 months.

Changes

  • We can update these terms when the product changes. Material changes get at least 14 days of in-app notice before they apply.

Contact

  • Questions: email hello@alera.app. Legal notices: legal@alera.app.

If anything here reads as confusing, email hello@alera.app and we will rewrite it. Plain language is the goal.